Privacy Policy and Terms of Service

Last Updated: January 25, 2026

Section 1: Privacy Policy

Affiance Group operates this website, including all related information, content, features, tools, products and services, in order to provide you with professional architectural resources and project consultancy (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our technical resources, or otherwise communicate with us regarding tenders or projects.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted or required by applicable law:

Contact details including your name, business address, billing address, professional phone number, and email address.
Financial information including payment details for professional services, transaction history, form of payment, and payment confirmations.
Account information including your username, password, security questions, and professional preferences.
Transaction information including the technical drawings, brochures, or specifications you view or download, and your history of professional enquiries or project tenders.
Communications with us including the information you include in communications with us, for example, when sending a technical support enquiry or request for quote.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services and how you navigate our professional resources.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit the Services, communicate with us, or request technical downloads;
Automatically through the Services including from your device when you use our digital tools or visit our website, through the use of cookies and similar technologies;
From our service providers who enable certain technology or process information on our behalf;
From our professional partners or other industry third parties.

How We Use Your Personal Information

Provide, Tailor, and Improve the Services. We use your personal information to perform our contract with you, process project payments, fulfil resource requests, and manage your professional account. This includes using your data to better tailor our architectural recommendations to your specific project needs
Marketing and Professional Updates. We use your information for promotional purposes, such as sending technical updates, new product specifications, or industry news by email or postal mail.
Security and Fraud Prevention. We use your information to authenticate your account, provide secure payment processing, and detect or investigate unauthorised use of our intellectual property or malicious activity.
Communicating with You. We use your personal information to provide customer support and maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law, respond to valid legal processes, or enforce our professional terms and policies.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:

With vendors and service providers who perform services on our behalf (e.g. IT management, payment processing, data analytics, and cloud storage).
With business partners to provide relevant marketing or technical updates.
When you direct or request us to disclose certain information, such as coordinating site deliveries with logistics partners.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger, or to comply with legal obligations and protect the rights of Affiance Group and its users.

Third Party Websites and Links

The Services may provide links to platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites. We recommend reviewing their specific policies before providing any personal or project data.

Children's Data

The Services are intended for professional use and are not intended for children. We do not knowingly collect personal information from children.

Security and Retention of Your Information

No security measures are perfect, and we cannot guarantee "perfect security." We recommend using secure channels to communicate sensitive project data. How long we retain your personal information depends on factors such as maintaining your account, providing Services, complying with legal obligations, or resolving commercial disputes.

Your Rights and Choices

Depending on where you live, you may have the following rights:

Right to Access / Know. Request access to the personal information we hold about you.
Right to Delete. Request that we delete your personal information.
Right to Correct. Request that we correct inaccurate personal information.
Right of Portability. Request a copy of your information or its transfer to a third party.
Managing Communication Preferences. Opt out of promotional emails at any time using the unsubscribe link. We may still send non-promotional emails regarding your account or active projects.

UK or EEA Residents: You may also have the right to object to or restrict processing, and the right to withdraw consent at any time where we rely on it to process your data.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. You also have the right to lodge a complaint with your local data protection authority (such as the ICO in the UK).

International Transfers

We may transfer, store and process your personal information outside the country you live in. If we transfer data out of the UK or EEA, we will rely on recognised transfer mechanisms like Standard Contractual Clauses to ensure an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational or legal changes. We will post the revised policy on this website and update the "Last updated" date.

Contact

Should you have any questions about our privacy practices or if you would like to exercise your rights, please contact us via email: info@affiance-group.com, address: 100 Avebury Boulevard, Milton Keynes, ENG, MK9 1FH, GB.

For the purpose of applicable data protection laws, we are the data controller of your personal information.

Section 2: Terms of service

Affiance Group operates this website, including all related information, content, features, tools, products and professional services in order to provide you with a specialised architectural and procurement resource (the “Services”). The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

Access and Account

By agreeing to these Terms of Service, you represent that you are accessing these Services for professional or business purposes. To use certain Services, such as accessing our trade portal or downloading technical specifications, you may be asked to provide certain information, including your professional email address and company details. You represent and warrant that all information provided is correct, current and complete. You are solely responsible for maintaining the security of your account credentials and for all of your account activity.

Architectural Products and Samples

We make every effort to provide an accurate representation of our stone, porcelain, and bespoke furniture on this website. However, please note that natural stone is a product of nature and is subject to variations in colour, veining, and texture. Digital renderings may differ on your screen due to device settings and configurations. We do not warrant that the appearance or quality of any products will perfectly match the digital renders. Formal project specifications should be confirmed via physical sample approval and a formal contract.

Professional Quotations and Orders

This website provides information for the purpose of professional enquiry. A request for a quote or a download of a brochure does not constitute a binding contract. For large-scale projects and subcontracting packages, a formal contract or purchase order must be executed by both parties. You represent and warrant that your enquiries and potential purchases are for professional, commercial, or trade use and not for individual retail consumption.

Pricing and Specification

Prices for commercial packages are subject to formal quotation based on project scale, technical requirements, and current material costs. Posted prices or estimates on the website are subject to change without notice. Unless otherwise expressly stated in a formal quote, prices do not include VAT, shipping, handling, or site-specific installation costs. You agree to provide accurate company and billing information to ensure correct tax and contract documentation.

Logistics and Delivery

For commercial and large-scale deliveries, specific lead times and site requirements will be outlined in your individual contract. We are not liable for delivery delays caused by shipping carriers, customs processing, or events outside our reasonable control. Once products are transferred to a carrier for a confirmed order, the title and risk of loss pass to the professional purchaser as defined in the project contract.

Intellectual Property

Our Services, including but not limited to all trademarks, text, architectural photography, technical drawings, and bespoke furniture designs, are owned by Affiance Group, its affiliates or licensors. These materials are protected by UK and international copyright and intellectual property laws. These Terms permit you to use the Services for professional specification and project planning purposes only. You must not reproduce, distribute, or create derivative works of any material on the Services for competing commercial tenders without our prior written consent.

Optional Technical Tools

We may provide access to third-party technical tools, such as CAD plugins or stone calculators. You acknowledge that we provide access to such tools “as is” and “as available” without any warranties. Use of these tools is entirely at your own professional risk and discretion.

Third Party Websites and Links

The Services may contain links to third-party platforms. We are not responsible for the content or accuracy of any third-party materials. Complaints or questions regarding third-party products should be directed to the respective provider.

Professional Feedback

If you submit project feedback, suggestions, or reviews, you grant us a perpetual, worldwide license to use and display such feedback for the enhancement of our Services. We reserve the right to monitor or remove content that we determine to be unlawful, offensive, or in violation of these Terms.

Errors, Inaccuracies and Omissions

Occasionally, information on the Services may contain typographical errors or inaccuracies related to product descriptions, technical specifications, or availability. We reserve the right to correct any errors and to update information at any time without prior notice.

Prohibited Uses

You may not use the Services for any unlawful purpose, to infringe upon our intellectual property, to transmit false or misleading technical data, or to scrape data for use in competing commercial databases. We reserve the right to terminate your professional access for any violation of these prohibited uses.

Disclaimer of Warranties

The information presented on the Services is made available for general information and preliminary specification purposes. We do not warrant the accuracy or completeness of this information. ANY RELIANCE YOU PLACE ON SUCH INFORMATION IS STRICTLY AT YOUR OWN RISK. TO THE EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR ARCHITECTURAL PURPOSE.

Limitation of Liability

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL AFFIANCE GROUP, OUR DIRECTORS, EMPLOYEES, OR CONTRACTORS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOST PROFITS OR REVENUE, ARISING FROM YOUR USE OF THE SERVICES OR MATERIALS PROCURED VIA THE WEBSITE.

Indemnification

You agree to indemnify and hold harmless Affiance Group and our affiliates from any claims, liabilities, or damages, including reasonable legal fees, arising out of your breach of these Terms or your violation of any law or the rights of a third party.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales. You and Affiance Group consent to the exclusive jurisdiction of the English courts.

Changes to Terms of Service

We reserve the right to update or replace any part of these Terms by posting updates to our website. It is your responsibility to check periodically for changes. Your continued use of the Services following the posting of changes constitutes acceptance of those updates.

Contact Information